We greatly value your feedback and are committed to ensuring your satisfaction with our book or product. If you find yourself unsatisfied with your purchase, please do not hesitate to share your concerns with us.

Your feedback is invaluable in helping us understand where we may have fallen short of meeting your expectations. By hearing about any issues you encountered, we can take prompt action to rectify the situation and provide you with the best possible resolution.

So we might be able to best support you, please get in touch by sending an email to [email protected] and include:

• - your receipt number
• - date of purchase
• - name(s) of books to be returned
• - your receipt number

Our books are dispatched from our store location in South-East Brisbane, Please note that shipping times and costs may vary depending on the season. We strive to make our books accessible to all customers, which is why we subsidize shipping costs. To assist you in understanding the shipping expenses within Australia, we have provided the following table as a guide for converting shipping costs:

For express shipping or international shipping, please email us at [email protected] for more information.

If you are a customer that attends partnering local churches within a 25 kilometre radius of our store, delivery to that church for pickup by the Lord's day can be arranged. Please select your local church as the delivery address when you checkout.

Vouchers are valid for 6 months from issue date.

Vouchers may be used for the purchase of any product online or in-store using the unique code. Vouchers are not redeemable for money, and items purchased with vouchers may not be refunded. If an item purchased with a voucher is returned, the customer may receive a voucher equal to the item purchase price.

Multiple vouchers may be used in conjunction on a single purchase.

Customers are at liberty to join, cancel and re-join our mailiing list at any time.